Privacy Policy

WHAT INFORMATION WE COLLECT 

We only collect the information we need to run our online fabric store, fulfil your orders, and provide a smooth, secure shopping experience.

1. Device Information

When you browse our site, we automatically collect information like:

• Your web browser type

• IP address

• Time zone

• Pages/products you view

• Search terms used

• How you interact with the site

Why we collect it:
To improve the way our website works for you and to understand how people are using it (we use cookies and similar tools to do this).

2. Order Information

When you place an order or contact us, we may collect:

• Your name

• Shipping and billing addresses

• Payment details (via our secure checkout, never stored directly)

• Email address and phone number

Why we collect it:
To:

• Process your payment

• Deliver your fabric

• Send you order confirmations and updates

• Contact you if there’s a problem

• Check for fraud or unusual activity

• Share special offers or product info (if you’ve opted in)

3. Customer Support Information

When you contact us, we may collect additional details that help us solve your issue.

Why we collect it:
So we can assist you as best we can and improve how we help future customers.

PAYMENT PROCESSING 

We use trusted third-party payment providers such as Shopify Payments, Stripe, and PayPal to handle your transactions securely. We do not store your full payment details on our servers. These providers manage your payment information in line with their own privacy and security standards.

DATA HOSTING & TRANSFERS

Our online store is hosted on Shopify, which may store your personal information on servers located outside of Australia, including Canada and the United States. By using our services, you consent to this transfer of your information.

COOKIES

Cookies are small files that help our site remember things like your cart contents, login details, or location settings. They also help us understand what’s working (and what’s not) on our website.

You can adjust your cookie settings via your browser at any time. Blocking some cookies might affect how our site works for you. Learn more about cookies at www.allaboutcookies.org.

RETENTION OF YOUR INFO

We keep your information only as long as necessary — for example, to complete your order or to meet our legal/accounting obligations.

If you’d like your personal data deleted, just contact us at admin@fabricretailerbysm.com and we’ll take care of it (unless we’re legally required to keep it).

SHARING YOUR INFORMATION

We share your personal data only with trusted service providers who help us run the business, such as payment processors and shipping partners. We may also disclose information to comply with legal obligations or to protect our rights.

DATA SECURITY & BREACH NOTIFICATION 

We take reasonable steps to safeguard your personal information. However, no online system is completely secure. If there is ever a data breach that affects your privacy, we will notify you promptly in accordance with Australia’s Notifiable Data Breaches scheme.

YOUR RIGHTS & CONTROL 

Depending on your location, you may have the right to:

• Access the information we hold about you

• Request corrections or deletions

• Object to how we use your data

• Withdraw consent at any time (e.g. from marketing emails)

Just reach out to us and we’ll be happy to help.

MINORS 

Our site is not intended for anyone under 15 years old. We do not knowingly collect personal information from children. If you believe your child has shared information with us, please contact us to request removal.

CHANGES TO THIS POLICY 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review it periodically.

CONTACT US

If you have any questions or concerns about your privacy or this policy, please reach out to us at:

Email: admin@fabricretailerbysm.com